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Island Trends Customer Service

Nothing fun should be too much work! That's why Island Trends is committed to making your shopping experience with us island-easy. Should you have any worries or difficulties while shopping on our website, please browse our customer service categories below for help and instructions or call or email our island-friendly customer service.

Customer Service QuickLinks:
Coupon Codes | Return Policy
Shipping Policy | Billing Policy
International Orders

Free 2-3 Day Shipping On Orders of $95*
Island Trends automatically applies free 2-3 day shipping on orders of $95 shipping to residential or commercial locations within the continental USA, excluding PO BOX, Hawaii, and Alaska addresses. Restrictions apply.

Island Trends EASY RETURNS!

Click Here to Download a Printable Return Form

All products may be returned for a refund if the return package is postmarked within 14 days of receiving the item(s).

Returns will only be accepted if merchandise is in its original condition. Shoes, Sunglasses, & Watches must be returned in their original box. Fragrances, Lotions & Candles must be unopened with original plastic wrapping intact. Ladies Swimwear must have tags attached and hygienic liners in place.

Return orders are subject to billing adjustment if you are returning an item that qualified for free shipping, free gift box, free gift with purchase or other such special offer.

Returns will take 5 business days to process from the date they are received into the warehouse. Refunds will be made in the original form of payment.

A pre-paid, pre-addressed return label is included in your package. Fill out the return form and include it inside the return package. Attach the return label to your package, and be careful to remove or cover the original shipping label. No postage is required; however, a $12 shipping charge will be deducted from your return. The return label is valid in the continental USA (not for use from Hawaii or Alaska). Island Trends is not responsible for shipping fees or lost returns. You have the option of using any other return shipping method. We suggest that you use a trackable shipping method for your return.

You will receive an email notification when your return has been processed.

RETURN INSTRUCTIONS

1. Read Return Policy
2. Fill out Return Form
3. Ship return merchandise via traceable, insured courier

Return Address:
Island Trends
Customer Satisfaction Department
938 N. Collier Blvd.
Marco Island, FL 34145

BILLING POLICY

Please Note: Your card may be charged upon placing your order. When you place an order with Island Trends, your credit card is "authorized" for the amount of your order. Often times, the "authorization" will show up as "pending" on your credit or debit card statement.

KEEPING YOU INFORMED ABOUT YOUR PACKAGE

When your order is shipped, you will receive an order shipment confirmation by email, which will contain your package tracking information.

To track your order status on our website, you must sign onto your account.

Please Note: Some special order items may be shipped directly from our vendor. These items include some Tommy Bahama watches, sunglasses, shoes and belts. Special order items will be shipped according to the vendor's preferences (FedEx, FedEx, USPS). Automated tracking is not available for special order items at this time.

RETURN SHIPPING

Shipping cost and insurance are the responsibility of the customer. Island Trends will pay for return shipping in the event of an Island Trends error in the order by a crediting the customer account with the postage stated on the returned package.

INTERNATIONAL ORDERS

Island Trends has partnered with a trusted third-party company, GlobalShopex.com, to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery.

Once your order is completed, all inquiries should be directed to GlobalShopex:
EMAIL: customerservice@globalshopex.com or
PHONE: (786)314-7144.

GlobalShopex Customer Service Numbers
Australia (Sydney) • Tel: (612) 9037 0252
United Kingdom • Tel: (020) 3371 9380
Japan (Tokyo) • Tel: (3) 4520 9639
Spain (Madrid) • Tel: (91) 829 5114
South Africa • Tel: (27 10) 500-2487
Canada (Toronto) • Tel: (416) 840 5719
France (Paris) • Tel: (01) 7666 0593
Mexico (DF) • Tel: (55) 8525 3179
Brazil (Sao Paulo) • Tel: (11) 3957 0408
Peru (Lima) • Tel: (1) 718 0788
Colombia (Bogota) • Tel: (1) 508 2859
Chile (Santiago) • Tel: (2) 368 0900

Island Trends makes no representation that materials on this site are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws and customs taxes and duties.

SHIPPING GUIDE

Island Trends understands the importance of receiving your package on time. We ship in stock items the same day on orders received by 4 pm EST. Orders requiring more than 3 business days to process will be notified by email.

FedEx Ground Shipping Map for Shipping Time Estimates
FROM ISLAND TRENDS IN MARCO ISLAND, FL 34145

FedEx Shipping Map

YOUR SHIPPING OPTIONS

Island Trends primarily uses FedEx to ship our packages within the contiguous 48 States, however FedEx and the United States Postal Service may also be used for special order products, free shipping orders, as well as some shipping locations outside of the contiguous 48 States.

Saturday Delivery is available with FedEx Next Day delivery only for an additional $12.50.

SHIPPING PRODUCTS WITH DIFFERENT AVAILABILITIES

The product availability is noted on each product detail page. For example, In Stock products are noted as having an availabilty of "Usually ships within 1 business day." If you place an order with products having different availabilities, then your shipping preferences can be choosen during checkout. Sometimes you need to receive certain items in your order sooner than others. That's why, every time you place an order with Island Trends, you can choose from one of these shipping preferences:

Ship Complete.
Trying to keep shipping costs down? Choose this option. We will consolidate your items into the fewest shipments possible. Orders with in-stock items will usually ship within 24 business hours. If you have backordered items, your order will be shipped when all items are available.

Partial Shipment.
Want your items as soon as possible and have some with different availabilities? Backorder, special order and pre-order items may slow up the rest of your order. Choose this option to have your items ship as they become available, beginning with those already in stock.

Partial Ship Policy: Free Shipping Offers will only be applied to one shipment per qualifying order, unless otherwise specified. If you choose 3-day, 2nd Day Air, or Next Day Air, only the 1st shipment will be shipped via the selected shipping method. Additional shipments will be charged a fee of $10 for each shipment to be shipped via the most efficient method, including FedEx Ground and USPS. Of course, Island Trends will always try and save you money by consolidating items where it makes sense to do so.

P.O. BOXES

You must provide a physical shipping address for all orders.Carriers such as FedEx require a street address.

 

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