Customer Service

Nothing fun should be too much work! That's why Island Trends is committed to making your shopping experience with us island-easy. Should you have any worries or difficulties while shopping on our website, please browse our customer service categories below for help and instructions.

Return Policy

Click Here to Download a Printable Return Form

Returns for refunds & exchanges must be postmarked within 14 days of the date on which the merchandise was received.

Returns will only be accepted if merchandise is in its original condition. Shoes, Sunglasses, & Watches must be returned in their original box. Fragrances, Lotions & Candles must be unopened with original plastic wrapping intact. Ladies Swimwear must have tags attached and hygienic liners in place.

Clearance Sale Items may be returned for exchange or store credit only.

Return orders are subject to billing adjustment if you are returning an item that qualified for free shipping, free gift box, free gift with purchase or other such special offer.

Return shipping costs to and from Island Trends are the responsibility of the Customer. We strongly advise to ship you return merchandise via a traceable, insured courier such as UPS or FedEx.

Returns will take 5 business days to process from the date they are received into the store. Refunds will be made in the original form of payment.

Return Instructions

1. Read Return Policy
2. Fill out Return Form
3. Ship return merchandise via traceable, insured courier

Return Address:
Island Trends
Customer Satisfaction Department
938 N Collier Blvd
Marco Island, FL 34145

Billing Policy

Island Trends charges you for items only as they are shipped to you.

Please Note: When you place an order with Island Trends, your credit card is "authorized" for the amount of your order. Often times, the "authorization" will show up as "pending" on your credit card statement. The same policy applies to debit cards - however - some customers have reported that their online statements do not show the "authorization" as pending but it appears as a charge. We do not actually charge your credit card until your item ships.