Customer Service
Nothing fun should be too much work. That's why Island Trends is committed to making your shopping experience with us island-easy. Should you have any worries or difficulties while shopping on our website, please browse our customer service categories below for help and instructions.
SPECIAL NOTICE: The return period has been extended for holiday gift giving. Items purchased November 15 through December 6, 2007 have until January 7th to be returned for refund or exchange. Sale/Clearance items may be returned for store credit or exchange only. All returns between those dates must be postmarked by January 7, 2008
Return Instructions
Printable Return Form
Return Policy
Returns on Special Offers
Billing Policy
Return Instructions
Simple, Island-Friendly Return Instructions.
No need to call, just follow instructions below.
PRINTABLE RETURN FORM
- Read our Return Policy below.
- Return merchandise in its original condition.
* Shoes/Sunglasses/Watches must be returned in their original box.
* Fragrances/Loations/Candles must be unopened with original plastic wrapping intact.
* Ladies Swimwear must have tags attached and hygienic liners in place.
- Write Order # on the Return Form OR attach Original Invoice/Receipt.
- Complete Return Form on reverse side.
- Ship returned merchandise via traceable, insured method (i.e., UPS , Fedex).
PRINTABLE RETURN FORM
Please send your returns to the following address:
ISLAND TRENDS
CUSTOMER SATISFACTION DEPARTMENT
1035 N. COLLIER BLVD. #305
MARCO ISLAND , FL 34145
Return To The Top Of The Page Return Policy
SPECIAL NOTICE: The return period has been extended for holiday gift giving. Items purchased November 15 through December 6, 2007 have until January 7th to be returned for refund or exchange. Sale/Clearance items may be returned for store credit or exchange only. All returns between those dates must be postmarked by January 7, 2008
PRINTABLE RETURN FORM
• Merchandise must be returned in its ORIGINAL CONDITION
• Returns for refunds must be postmarked within 30 days of the date the item was shipped.
* Refunds will be made in the original form of payment.
• Returns for exchanges must be postmarked within 30 days of the date the item was shipped.
• Clearance/Sale items may be returned for exchange or store credit and must be postmarked within 30 days of the date the item was shipped.
• Return/Exchange shipping costs to and from Island Trends are the responsibility of the Customer
• No returns after 30 days.
• Please allow 5 business days to process returns from the date return is received in store.
PRINTABLE RETURN FORM
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Return Policy on Orders
with Special Offers
Gifts with Purchase, Gift Boxes & Free Shipping Offers
Return orders are subject to billing adjustment if you are returning an item that qualified you to receive a free gift with purchase, gift box or free shipping.
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Billing Policy
Island Trends charges you for items only as they are shipped to you.
Please Note: When you place an order with Island Trends, your credit card is "authorized" for the amount of your order. Often times, the "authorization" will show up as "pending" on your credit card statement. The same policy applies to debit cards - however - some customers have reported that their online statements do not show the "authorization" as pending but it appears as a charge. We do not actually charge your credit card until your item ships.
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